General FAQs

  • Weekdays | 7am - 10pm

    Weekends | 8am - 8pm

    Public holidays | 9am - 6pm

    Weekdays | 8am - 6pm

  • Yes, Comtel offers month-to-month agreements for our services, giving you flexibility and no long-term commitment.

  • Use Strong Passwords for your Wi-Fi and router.

    Enable WPA2 or WPA3 Encryption for secure data transmission. (WPA2 and WPA3 are security protocols that protect Wi-Fi networks. WPA3 is the latest version)

    Update Router Firmware regularly for the latest security fixes.

    Disable Remote Access to prevent unauthorized access.

    Monitor Connected Devices for unfamiliar activity.

  • Click here to check. We also offer wireless and other services to get you connected.

  • Yes, Contact us and we’ll assist you in adjusting your package to better suit your needs.

  • When purchasing installation package a technician will install the necessary equipment and test the connection to ensure everything works perfectly. We’ll guide you through the process step by step.

Support FAQs

  • Press the reset button on your router for 10 seconds.

    Allow the router a few minutes to reset fully and re-establish a connection.

    Reconfigure your settings as needed.

  • Place your router in a central location, away from obstructions.

    Consider purchasing a Wi-Fi extender to boost coverage. From our partners.(maybe)

    Follow the instructions from the box to set up your extender.

  • Ensure your phone is connected to the router correctly.

    Check for service outages in your area.

    Restart your phone and router.

  • Contact Comtel via (email) or +27 087-022-0000

  • Restart your router by unplugging it, waiting 10 seconds, and plugging it back in.

    Check that no devices are downloading large files or streaming at high quality.

    Move closer to the router for a stronger signal.

    Still slow? Contact us for assistance.

  • Please login to the Comtel client portal to track your data usage and more.

  • We do not block usage or censor VPN usage although, we do not support or take responsibility leaving the client liable.

  • Contact Comtel via (email) or +27 087-022-0000

  • Restart Your Router and Modem to refresh the connection.

    Check for Network Interference moving devices closer to the router.

    Limit Bandwidth-Heavy Activities to reduce network congestion.

    Use a Wired Connection for more stable data transfer.


    Description: Packet loss is when data packets don’t reach their destination, causing slowdowns, buffering, or connection issues.

  • If you’re unable to stream in 4K, it’s likely due to your internet speed, which needs to be at least 25 Mbps for smooth 4K quality. Additionally, illegal streaming sites often struggle with server issues, leading to slower speeds and lower quality.

Sales FAQs

  • Yes, Comtel offers month-to-month agreements for our services, giving you flexibility and no long-term commitment.

  • If you cancel within 12 months, you will be liable for any installation and/or connection fees that Comtel subsidised when you ordered (as per your contract).

  • Please contact our support for step by step assistance.

  • For Comtel upgrades or downgrades, a technician visit is typically unnecessary as adjustments are made remotely. However, if your hardware requires an update or reconfiguration, a technician may be scheduled to assist.

  • To relocate your Comtel connection, contact customer support with your current and new address details, and your intended moving date. Comtel will confirm service availability at your new location and schedule the relocation.

  • Yes, you can transfer ownership of your Comtel account to another individual. To initiate this process, both the current and prospective account holders must complete and sign a Customer Change Form and Agreement. Contact us for the procedure